21+

365ace Responsible Gambling

When gambling becomes a problem rather than a pleasure, making the right decision is what matters most. 365ace believes entertainment should always be enjoyed in a controlled and mindful way.

21+ age requirement
Self-exclusion option
24/7 support in Bengali
Professional counselling service

Play mindfully and with enjoyment

Online betting and casino games are a preferred form of entertainment for many people. But like all forms of entertainment, limits need to be observed here too. On the 365ace platform, the safety and wellbeing of every user is our priority. We want you to play only for enjoyment — never let it become a source of financial pressure or emotional distress.

Responsible gambling is not just about controlling your spending; it is also about managing your time, attention, and emotions. Reading our Terms and Conditions will show you how we follow specific policies to protect users. We verify age at the time of every account creation and provide the option to set personal limits.

Please note: The minimum age to open an account and bet at 365ace is 21 years. Access to this platform is strictly prohibited for minors. If it is found during identity verification that a user is under 21, their account is closed immediately.

If you feel you cannot control your gambling, do not wait — contact us via live chat or use the self-help tools below. Our support team is ready to speak in Bengali seven days a week, twenty-four hours a day.

Control Tools

365ace gives you the ability to manage your own gambling experience. Each of the tools below can be activated directly from your account settings or through the support team.

Deposit Limit

Set the maximum amount you will deposit per day, per week, or per month in advance. Reducing a limit takes effect immediately; a waiting period applies when increasing one.

Session Time Limit

Set how long you will play in one session. When the time is up, the account will automatically log out so you can take a break.

Cooldown Break

Temporarily suspend your account for a set period ranging from one day to six weeks. During this time, logging in and placing bets is completely disabled.

Self-Exclusion

For a long-term break, keep your account fully closed for six months to five years. Choosing this option means taking care of yourself.

Betting History Review

View a detailed history of all your bets, wins, and spending at any time. Understanding your own patterns helps you make responsible decisions.

Direct Support

Contact our 24/7 live chat or email to set any limit or suspend your account. The support team will respond in Bengali.

Warning Signs of a Problem

There are some common signs that gambling may be turning into an addiction. If any of the following apply to you, now is the right time to seek help.

  • You are betting beyond your budget or placing more bets to recover losses.
  • You are hiding your gambling habit from family or friends.
  • You are skipping work, studies, or family responsibilities to gamble.
  • You want to stop gambling but cannot stop yourself.
  • You feel restless or irritable when gambling is not on your mind.
  • You are betting with borrowed money or by drawing on your savings.
  • You struggle to control your emotions after a loss — anger, tears, or despair.

Healthy Gambling Habits

A few simple but effective habits can help keep gambling an enjoyable activity.

Set a Budget First

Only play with money you can afford to lose without it affecting your daily life. Decide on your maximum limit before you start playing.

Set a time limit

Set a time limit before each session and stick to it. Taking regular breaks helps keep decision-making sharp.

Keep enjoyment as the goal, not income

Betting is for entertainment — not a reliable way to earn money. A win is a possible outcome, not a guaranteed income.

Self-Exclusion Request

If you feel you need a break, fill in the form below or let us know directly via live chat. Our team will suspend your account within 24 hours.

Temporarily suspend account

After you submit this form, our support team will send a confirmation by email.

Where to Get Help

Acknowledging a problem and asking for help takes courage. You are not alone. You can get support from any of the following.

365ace Live Chat

Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact us directly via live chat to suspend your account, set betting limits, or for any other assistance.

Email Support

If you would like to provide more detail, send us an email. Self-exclusion or limit-setting requests sent by email are processed promptly. Support email: [email protected]

Family and Close Ones

Talk to a family member or a trusted friend. Support from loved ones helps reduce stress and make better decisions. Sometimes just talking is the biggest help.

Professional Mental Health Counselling

If you feel the problem runs deep, mental health professionals and government community clinics in Bangladesh offer counselling services free of charge or at low cost. Contact the mental health department of your local hospital.

Self-Help Guides and Information

Our FAQ section contains detailed information on responsible gambling, account management, and setting limits. If you cannot find the answer to a question there, contact us via live chat.

365ace's Commitment

365ace is not just a gaming platform — we are committed to building a responsible environment. Our About Us page shows how we make user protection our first priority. Every feature on the platform is built with this value at its core.

We regularly review our protection measures and add new tools as needed. To learn how your personal information and data are kept safe, you can read our Privacy Policy.

Always treat gambling as entertainment. Betting to recover lost money is never a good strategy. If you feel you are losing control — stop and seek help. This is not a sign of weakness; it is the most courageous step you can take.

Questions about Responsible Gambling

The main purpose of self-exclusion is to provide an effective break. It cannot be cancelled before the set period ends. Once the period is over, you will need to submit a request yourself to reactivate the account. This process is intentionally designed this way to prevent impulsive changes of mind.

Yes, reducing a limit takes effect immediately. However, a waiting period applies when increasing a limit — this ensures the decision is well considered. This policy is in place to protect users.

Start by speaking with them calmly and without judgment. Let them know you are there for them. You can contact the 365ace support team on their behalf, and third-party complaints regarding an account are also accepted. If needed, help them see a local mental health professional.

If age verification shows that a user is under 21, the account is closed immediately and any deposited funds are returned. Under no circumstances does 365ace permit underage individuals to participate in gaming activities.

Yes. The 365ace support team is available seven days a week, twenty-four hours a day in both Bengali and English. Any responsible gambling request — setting limits, suspending an account, or self-exclusion — is handled on a priority basis.

No. Betting and casino games should be played purely for entertainment — they are not a reliable or guaranteed source of income. There is always a risk of loss on every bet. If you start placing bets in the hope of earning regular income, that is a sign it may be turning into a problematic addiction.