365ace Terms and Conditions
Please read the following terms carefully before using this platform. By using our services, you are considered to have accepted these terms.
Introduction and Applicability
General Introduction
These Terms and Conditions ("Terms") apply to the 365ace platform and all its services. 365ace is an online gaming and sports betting platform operated in English for Bangladeshi users. By registering, logging in, or using any service on this platform, you are considered to be in full agreement with these Terms.
Alongside these Terms, our Privacy Policy and responsible gaming guidelines are also an integral part of our services. Together, they define the legal relationship between you and 365ace.
If you do not agree with any part of these Terms, please refrain from using this platform. If you have any questions about the Terms, contact our support team via live chat or email.
Definitions
The key terms used in these Terms are defined below:
- "Platform" — The 365ace website, mobile app, and all related services.
- "User" — A person who is registered on the platform and using its services.
- "Account" — A user's personal registered profile.
- "Balance" — The amount of funds held in an account.
- "Bonus" — A promotional reward or additional balance granted by 365ace.
- "Bet" / "Wager" — Placing a specific amount of money on an event or game.
Account Registration and Eligibility
Registration Requirements
To open an account and use services on 365ace, you must meet the following conditions:
- You must be 21 years of age or older. 21+
- You must provide accurate and complete personal information — name, national ID number, mobile number, and email.
- Each person may open only one account. If multiple accounts are found belonging to the same person, they may be cancelled.
- If the information provided at registration is found to be false or incomplete, 365ace reserves the right to suspend or close the account.
Account Security and Responsibility
It is your responsibility to keep your login credentials — username and password — completely confidential. Allowing anyone else to access your account is prohibited.
- If you suspect unauthorized access to your account, you must notify our support team immediately.
- 365ace will not be liable for any activity carried out on your account without your knowledge.
- Change your password regularly and avoid using passwords that are easy to guess.
- 365ace will never ask for your password or OTP via email or chat.
Financial Transactions and Payments
Deposits
Deposits on 365ace can be made using bKash, Nagad, Rocket, Upay, and bank transfer. Bank transfers are also available through Sonali Bank, Dutch-Bangla Bank, or Islami Bank.
- Minimum deposit: ৳200 (per method).
- Deposits must be made from a payment method registered in your own name.
- Deposits from third parties are not accepted.
- If a deposit fails for any reason, contact our support team with the transaction reference.
Withdrawals
Withdrawals can be made using bKash, Nagad, Rocket, Upay, and bank transfer.
- Minimum withdrawal: ৳800.
- Withdrawals generally take between 30 minutes and 3 hours to process.
- Withdrawals must be made via the same method used for the deposit, or via a verified method.
- To withdraw funds originating from a bonus, the associated wagering requirements must be met.
- If unusual activity is suspected, a withdrawal may be held for verification.
Bonus and Promotion Terms
Welcome Bonus
365ace offers new users a 150% first-deposit bonus of up to ৳8,000. To receive this bonus, a deposit must be made for the first time after registration.
- Bonus wagering requirement: 10 times the bonus amount. For example, depositing ৳1,000 gives a ৳1,500 bonus — total balance ৳2,500 — and the wagering requirement will be ৳1,500 × 10 = ৳15,000.
- Funds from the bonus cannot be withdrawn before the wagering requirement is met.
- The bonus applies once per user only.
- If an attempt is made to claim the bonus by opening multiple accounts, both accounts will be cancelled.
VIP Cashback and Other Promotions
The 365ace VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is provided at each tier.
- Cashback is calculated based on weekly net losses.
- Example: If a Gold member's weekly net loss is ৳20,000, they will receive ৳20,000 × 0.6% = ৳120 in cashback.
- Cashback is added to the account automatically and may carry its own wagering requirements.
- 365ace reserves the right to modify or cancel any promotion without prior notice.
Prohibited Activities and Account Cancellation
Prohibited Activities
The following activities are strictly prohibited and may result in account cancellation and balance forfeiture:
- Opening an account using a false identity or another person's information.
- Attempting to manipulate or hack the platform's software or gaming systems.
- Creating multiple accounts for the same person or members of the same household.
- Placing artificial bets with the intent of abusing bonuses.
- Money laundering or suspicious financial transactions.
- Defrauding or harassing other users.
Account Suspension and Closure
365ace reserves the right to suspend or permanently close any account at any time, particularly if:
- Evidence of a breach of the Terms is found.
- Account activity appears unusual or fraudulent.
- Issues arise in verifying the user's age.
- Action is required for legal or regulatory reasons.
Users may also request account closure at any time. In such cases, the verified balance will be returned, but bonus balances are not eligible.
Responsible Gaming and Dispute Resolution
Responsible Gaming
365ace believes that healthy, controlled gaming is every user's right. By following our responsible gaming guidelines, you can set limits on your play, take a self-exclusion break, and get support when needed.
- The option to set weekly or monthly deposit limits is available.
- You may request a temporary suspension of your own account.
- If you notice signs of gaming addiction, notify our support team immediately.
- It is the user's responsibility to keep their device and account secure from minors.
Dispute Resolution
If a dispute arises over a bet or transaction, follow the steps below:
- First, contact our support team via live chat with full details.
- Include the transaction ID, date, and amount related to the dispute.
- Our team will provide an initial response within 72 hours.
- For complex disputes, contact us with full details by email.
All betting results will be considered final unless evidence of a technical error is found. The game provider's result will be treated as the final outcome.
Intellectual Property and Personal Data
Intellectual Property Rights
All content on the 365ace platform — logos, designs, software, text, and graphics — is the intellectual property of 365ace. Copying, distributing, or using these materials commercially without explicit written permission is prohibited.
Third-party game studios (such as Pragmatic Play, PG Soft, JILI, and Evolution) retain their own intellectual property. 365ace displays their games but makes no claim of ownership over them.
Personal Data Storage
Details on how your personal data is collected, stored, and used are set out in our Privacy Policy. By accepting these Terms, you also consent to our data processing practices.
- A photo of your national ID card or passport may be requested for account verification.
- Your data will not be sold to third parties.
- Data may be shared with authorities where required by legal obligation.
Changes to Terms and General Provisions
Right to Amend Terms
365ace reserves the right to amend these Terms at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the new terms.
The date shown at the top of this page indicates the date of the most recent update. It is recommended that you check this page regularly.
Limitation of Liability
365ace will not accept any liability in the following cases:
- If the service is interrupted due to internet outages or technical issues on the part of third parties.
- If loss occurs due to the user's own negligence or incorrect information.
- For any loss resulting from unauthorized use of an account.
- For any error in a third-party game or service.
Contact & Support
If you have questions about these terms or any service of 365ace, please contact our support team. Support is available 24 hours a day, 7 days a week in Bengali and English.
- Live Chat: Contact us instantly from any page on the platform.
- Email: [email protected]
For answers to common questions, visit our Frequently Asked Questions (FAQ) section — there you will find detailed answers about accounts, payments, bonuses, and gaming.