365ace Privacy Policy

This Privacy Policy ("Policy") applies to all users of the 365ace platform. When you use the 365ace website or mobile application, create an account, or use our services, the terms set out in this policy automatically apply to you. This policy complements our Terms and Conditions, and reading both documents together will give you the full picture.

We believe your information belongs to you. That is why 365ace only collects the information genuinely needed to provide its services and never sells it to third parties.

1. Types of Information Collected

Various types of information may be collected when you create and manage an account on the 365ace platform. These are listed by category below.

1.1 Information You Provide Directly

Information you provide during registration or account verification:

Full name and date of birth
Mobile number and email address
National ID number or passport number (for identity verification)
Bank account or mobile banking number (for transactions)
Address and country of residence

1.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

IP address and device type
Browser and operating system information
Login time, session duration, and usage patterns
Pages visited and time spent on them
Data collected through cookies and similar tracking technologies

1.3 Transaction-Related Information

Records of the date, amount, and method of each transaction are kept during deposits, withdrawals, and bonus claims. This includes all financial activity carried out through bKash, Nagad, Rocket, Upay, and bank transfer.

2. Purpose of Using Information

365ace uses the information it collects only for specific and legitimate purposes. These purposes are set out clearly below:

Account management: To create, verify, and keep your account secure.
Transaction processing: To accept deposits, complete withdrawals, and maintain financial records.
Customer support: To resolve your queries or complaints via live chat and email.
Fraud prevention: To detect and block suspicious transactions and unauthorised access.
Legal compliance: To retain records and submit reports as required by applicable law.
Platform improvement: To analyse user experience and improve the quality of our services.
Promotions and communications: To inform you of bonuses, promotions, or important updates where you have given your consent.

3. Sharing of Information

365ace never sells your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

3.1 Service Provider Partners

Necessary information may be shared with selected third parties for payment gateway operations, identity verification services, and technology infrastructure management. These partners operate under strict confidentiality agreements and may only use the information they receive for the specified purpose.

3.2 Legal Authorities

Information may be disclosed to the relevant authorities in response to a court order, government investigation, or legal obligation. In such situations, 365ace is required to comply with the law.

3.3 Business Changes

In the event of a merger, acquisition, or transfer of company assets, user information may be transferred to the new entity. You will be notified in advance in such cases.

4. How We Protect Your Information

365ace follows industry-standard technology and practices to keep your information secure:

SSL encryption: All data transmissions are encrypted using SSL technology, preventing third parties from reading the data.
Secure servers: Information is stored in secure data centres and regular security audits are conducted.
Access controls: Only authorised staff can access your information, and only when there is a specific need.
Two-step verification (OTP): OTP-based verification is in place for logins and transactions.
Regular monitoring: System activity is monitored to detect unusual behaviour quickly.

We note, however, that no transmission of information over the internet is entirely without risk. 365ace takes all reasonable measures, but no organisation can guarantee absolute security.

5. Cookie Policy

The 365ace website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that make the browsing experience smoother.

5.1 Types of Cookies Used

Essential cookies: Required to keep the platform running; without them, login and transactions are not possible.
Functional cookies: Help remember your preferences such as language and theme.
Analytical cookies: Used to analyse user behaviour and improve service quality.

5.2 Managing Cookies

You can disable cookies from your browser settings. However, disabling essential cookies will prevent you from using some key features of the platform.

6. Data Retention Period

365ace does not keep your information indefinitely. There are defined retention policies for different types of information:

Active account data: Retained for as long as the account remains open.
Closed account data: Kept for a set period as required by legal obligations, then securely deleted.
Transaction records: May be retained for an extended period for financial dispute resolution and legal requirements.

7. Your Rights

While using the 365ace platform, you have several rights over your own information:

7.1 Right to Access

You can contact our support team to find out what information is stored in your account.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. It will be corrected as quickly as possible after verification.

7.3 Right to Deletion

After closing your account, you can request that certain information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can turn them off from your account settings or through our support team.

8. Protection of Minors' Information

All services on 365ace are for individuals aged 21 or older only. We do not knowingly collect any information from minors. An age verification process is in place at registration.

If we become aware that a minor's information has reached us, we delete it immediately and close the associated account. Following the Responsible Gaming guidelines is an ethical duty for us and for every user.

9. Third-Party Links and Services

If the 365ace platform contains links to third-party websites, 365ace is not responsible for the privacy policies of those sites. We recommend reading the privacy policy of any third-party site before visiting it. Payment processing service providers follow their own data protection policies.

10. Changes to This Policy

365ace reserves the right to amend this privacy policy when necessary. If any significant changes are made, a notice will be posted on the platform and the effective date at the top of the policy will be updated. Continued use of the platform after any changes will be taken as your acceptance of the revised policy.

To learn more about this policy or if you have any questions, visit our About Us page. Our FAQ page is also a useful resource for general questions.

11. Contact

For any questions, complaints, or requests to change information relating to this privacy policy, please contact our support team:

Live chat: Available directly on the platform 24/7
Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.